Free delivery on orders over 200€. Pay in 3 installments at no extra cost
FAQ
How quickly can you answer my question ?
We answer messages and emails in the order they are received and we try to respond as quickly as possible. most replies are sent within 24 hours.
How can i return a product ?
You have 14 working days after receiving the product to return it without giving a reason.
before returning, you must contact customer service via the contact form.
the product must be unused, in its original packaging, and not damaged. otherwise, the return will not be accepted.
after receiving your return, you will get an email confirmation and a refund within 14 days.
return shipping costs are your responsibility unless the product is defective.
return address:
kayza design
dock avenue
zad du mardeloup
42155 pouilly les nonains
france
Can i change my shipping address after my order has been placed ?
Orders are often prepared within 24 hours, so changes are not always possible.
if there is a mistake, contact support quickly with your name and order number. they will try to fix it, but it is not guaranteed.
How long is the processing period ?
Processing takes 1 to 3 business days after placing the order.
most orders are prepared within 24 hours, but delays can happen if the warehouse is busy.
General shipping information
Orders are processed monday to friday (excluding holidays).
shipping usually happens within 1 to 2 business days.
you will receive a tracking number by email.
delivery takes between 5 and 25 days depending on your location.
Will my order come in one package ?
Depending on the size of the order, items may be shipped in separate packages that can arrive 1 to 2 days apart.
Out of stock / backordered items
If an item is out of stock, you will be informed by email with an estimated shipping date.
if it is not restocked within 2 weeks, you will be automatically refunded.
I received a damaged item, what do i do ?
Contact support with your name and order number for assistance.
What do i do if something is missing or damaged in my order ?
Contact support immediately if an item is missing or damaged.
you have a 14-day money-back guarantee starting from delivery.
use the contact form or email support to resolve the issue.
Do you still have a question? Send us an email via contact@kayzadesign.com and we'll get back to you within 24 hours guaranteed.
What People Are Saying
Perfect!
Fast delivery, high quality products, exactly as shown in the photos,
I can’t recommend it enough!
Celia C.
Very satisfied!
Very satisfied with my order, the product corresponds to the photo, the quality is top notch and the website is very well done! Thank you so much!
Yasmine B.
Love it so much!
The customer service is very helpful, my lamp was very well packed and delivery was very fast, thank you!
Yasmine M.
High quality pottery
Absolutely amazing pottery, A-class quality. The pots are very heavy which gives you a good impression of the quality. I have been selling different terracotta pots for years but never came across this high quality. Shipping to The Netherlands was very fast and very well packaged. The designs are so unique. Definitely recommend and I will be buying again!
Noura
Good communication!
Great speed and excellent communication.
Thalie
Perfect for my shop!
I am delighted with my purchases, some beautiful pieces for the opening of my shop 🥰
Jessica
Free Shipping
Free shipping for orders
over 200€
Money Guarantee
14 days for an
exchange
Flexible payment
Pay in 3 installments with
Klarna
Online Support
12 hours a day, 5 days
a week
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